January 2020

Death Registration

This project is private government material.

This is a project I did during my 8 month co-op for the Ontario Digital Service (The ODS). The ODS is a branch of Ontario’s Provincial Government located in Toronto which is responsible for all digital interactions and services between citizens and provincial government.

Due to the sensitive and private nature of government projects, I can not share the final documents online.

Please feel free to email me!

I would happy to meet you and further discuss my work.

What I can share

  • Death Registration Discovery Project was my first project at the ODS with an amazing team of John Hurst and Dana Patton.

  • With a one month timeline, two weeks were designated to discovery research we conducted 2 x 4-hour job shadows and 10 x 2-hour interviews with Funeral Directors with Funeral Homes located throughout Ontario, and the final two weeks for analysis and discovering key insights to present to the Chief Coroner, Ministry of Health, Service Ontario Team (carrying out next steps) , Lean Team, and Experience Design Chapter Lead.

  • Funeral Homes varied in geographic location, demographics they serve, corporate or family owned, scaling of business and business models, etc. to ensure we would get an understanding of commonalities and differences throughout the industry.

Our Mission

In these job shadows and interviews, we wanted to understand the day to day process of Funeral Directors when working with bereaved families, and where their work intersects with government services during the Death Registration process, and where there is room for improvement at these points of collaboration.

What did I do on the project?

  • Assisted in conducting Funeral Director interviews and job shadows

  • Notetaking

  • Analysis

  • Synthesis

  • Compiling key findings

  • Journey Mapping

  • Handling compensation for Funeral Directors’ time

  • Responsible for creating final presentation and journey map presented to stakeholders

  • Presenting to key stakeholders

Want to know more about the Ontario Digital Service and my experience?